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Perth managed IT

IT support for the way your business works.

A connected working day needs reliable systems. We manage your IT environment and provide the human support your team needs to stay productive.

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Illustration of a connected working day, with an orange path from the equipment to people at their desks. The people are not photographs of Stride IT staff.

The people. The systems. The working day.

What needs looking after?

How much work stops when your IT does? Start with the part of the day that is getting in the way.

Someone to work through it with you.

Remote help with everyday IT problems during business hours, so your team has a clear place to ask for support.

Explore IT support
How people, systems and security connect to IT support Three connected areas lead to a central support point. This is an explanatory illustration, not live monitoring data. People Systems Security Stride IT support
How support fits together. Illustrative relationships, not a live system view.

Support in practice

See how IT support works

Choose a familiar situation and follow the first checks, how we work through it and what happens next.

Email or sign-in stops working

  1. The situation

    You cannot open your inbox, or your sign-in is being refused. Other people may still be working, so the first step is to understand who and what is affected.

  2. How we help

    We ask which account and device are affected, then work through the remote checks with you. The help desk is available Monday to Friday, 8:30am to 5:00pm AWST. Never share a password through this page.

  3. What happens next

    We explain the next step and agree any account changes with you. If a visit or separately quoted work is needed, we make that clear before going ahead.

The office cannot reach shared systems

  1. The situation

    Several people cannot reach the shared files or business software they rely on. We start by finding out what stopped and how widely it is affecting the team.

  2. How we help

    We work through the connections and managed equipment we can access remotely, with your team helping us confirm what they can see at the office.

  3. What happens next

    We explain what we have found and agree the next step with you. If it needs someone on site or a larger project, the scope is confirmed before that work starts.

A new starter needs the right access

  1. The situation

    A new person is joining the team and needs access to email, shared files and the apps for their role. We start with what they need to do their job.

  2. How we help

    We confirm the accounts and access needed with you, then arrange the agreed setup work. Each person should have their own access rather than use another team member's sign-in.

  3. What happens next

    We confirm the setup work and any separate costs with you. Microsoft 365 licences are billed separately, and larger changes are scoped as projects.

Request a Baseline Review

Practical help across your IT

Support for the work behind your business.

Your proposal confirms which work sits in the monthly plan and what is scoped separately.

01

Managed IT and everyday support

Remote help in business hours, plus monitoring and patching for equipment we can manage.

 02

Security and Microsoft 365

Security uplift around Microsoft 365 Business Premium. Licences are billed separately.

 03

Backup and recovery

We talk through recovery needs with you. Backup coverage is confirmed in the proposal.

 04

Phones and connected workplaces

VoIP, cloud services and network monitoring for the systems the team uses.
Looking for something specific? Cloud services Network monitoring IT consulting Small business apps Website services

A clear next step

Start with a conversation. Understand the way forward.

Tell us what is getting in the way. We look at the setup and talk through what needs attention.

01

Tell us about your setup

Share what the team relies on, and where IT is slowing the day down.

02

Baseline Review

We review the environment and the security setup, then talk through the priorities with you.

03

Proposal and handover

You receive a tailored monthly quote. Once you agree, we arrange the handover.

Request a Baseline Review

Already with Stride IT? Call 08 6146 2410
Monday to Friday, 8:30am to 5:00pm AWST.

Our One Plan

One monthly plan. Built around your setup.

The monthly fee is quoted after a Baseline Review. We explain the work, the scope and the separate costs before you decide.

See how Our One Plan works

Support, monitoring and security

Remote help in business hours, monitoring and patching of equipment we can manage, and the security work agreed in the plan.

Microsoft 365 licences are separate

Microsoft 365 Business Premium is the minimum. Licences are billed separately from the monthly fee.

Scope you can understand

Projects are quoted separately. Backup coverage, on-site visits and after-hours support are confirmed in the proposal.

A little more clarity

Make sense of your next IT decision.

Practical advice

IT explained for a working business.

Articles on support, security and the tools a Perth team actually uses.

 Security uplift

The standard we prepare you for.

SMB1001 is a readiness target. Stride IT does not issue the certificate.

Before you write to us

Build a short brief

Two steps. Choose the kind of help, add anything useful in your own words, then read the brief and edit it. Nothing is sent until you use the contact form.

What kind of help is this?

Perth and Greater Metro

Let's talk about your working day.

Request a Baseline Review Ask us a question

An enquiry starts the conversation. The review is arranged with you. It is not booked instantly.