3CX phone system

Get Started with your free 3CX Phone System here: 3CX FREE

The 3CX phone system is a VoIP (Voice over Internet Protocol) solution acclaimed for its crystal-clear call quality and compatibility with common SIP trunks and IP phones. It is versatile and suitable for both on-premises and cloud setups.

For businesses looking to leverage 3CX, Stride IT offers comprehensive support and expertise in implementing and managing the 3CX system. With their assistance, organisations can maximise the benefits of this innovative phone system.

In contrast to traditional PBX hardware, 3CX phone systems provide a superior PBX (private branch exchange) solution, enhancing unified communications and simplifying call handling. It also supports web conferencing, offering flexibility in how businesses choose to use it.

This user-friendly system facilitates easy installation and management across various platforms, including Windows, Linux, and MacOS. Its key features include call forwarding, voicemail, and a web-based management interface.

3CX Phone Systems presents an award-winning, software-based Cloud PBX alternative to conventional phone systems. It adheres to the SIP standard, supporting a wide range of IP phones, VoIP Gateways, VOIP, and PSTN phone lines. System administrators, especially those familiar with Network infrastructure, will find it straightforward to manage, contributing to increased productivity and supporting business growth through its unified communication solutions.

Client Interface

One of the key benefits of the 3CX phone system is the ability to work from anywhere, thanks to its 3CX Apps for Android and iOS devices, as well as its user-friendly web client and desktop apps. Whether you’re working remotely or on the go, you’ll have access to your phone system and all its features at your fingertips.

CORE FEATURES

• Make and take calls from anywhere
• Video Conferencing
• Instant Messaging and Chat
• Answer WhatsApp messages
• Conference Calls
• Free VoIP calls with your smartphone
• Encrypted and Secure

Customer Communication

3CX also offers powerful live chat capabilities, allowing you to interact with customers in real-time via your website or WhatsApp. And with integrated business SMS and MMS capabilities, you’ll be able to reach your customers instantly and keep them engaged.

SMS / MMS

• Send SMS / MMS to your customers
• Route SMS to multiple agents so no message goes unanswered
• Keep personal mobile numbers private

LIVE CHAT

• Chat with your customers on your website
• Create Chat queues
• Answer from your web client or 3CX App
• Transfer chats to other team members
• Elevate a chat to a call or a video with a click
• Chat reporting available
• Chat monitoring feature for Managers!

Meet Face-To-Face

In addition, 3CX phone systems provides a fully integrated video conferencing solution so that you can have face-to-face meetings with your team and clients from anywhere in the world. And with its built-in call and contact centre features, you can easily manage incoming and outgoing calls and customer interactions.

VIDEO CONFERENCING

• Initiate with a single click
• Video conference dial-in
• Create a conference or a webinar
• Remote control assistance for quick & easy troubleshooting
• Pre-upload PDFs before meetings
• Includes a whiteboard
• Share your screen
• Polling tool
• Record your videos
• Includes chat

Integrations with CRMs

3CX also integrates seamlessly with popular CRMs, making it even easier to manage your customer interactions and keep track of your business operations. With its low cost, flexible deployment options, and advanced security features, 3CX is a cost-effective and secure solution for businesses of all sizes.

CRM & CONTACT CENTRE

• Switchboard and wallboard
• Call Centre Reporting – user activity, team queue, SLA and more!
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Call & Chat Monitoring available for Managers
• Integration with Microsoft 365
• CRM integration with popular CRMs – Salesforce, Freshdesk, Hubspot, Zoho and more
• 3CX CRM API to develop your own CRM integration
• Call Recordings
• Hot Desking
• Create your own call flows

So why wait? If you’re looking for a comprehensive, flexible, and cost-effective business PBX solution, look no further than 3CX phone system. And if you want to see a 3CX phone system in action, simply contact Stride IT today to schedule a demo!