How Our Business IT Support Works

At Stride IT, we provide comprehensive business IT support services to clients in Perth and the surrounding areas. Our goal is to help businesses maximise the value of their IT investments while minimising downtime and maintaining a secure IT infrastructure using the latest technology. Here’s how our managed IT support services work:

Consultation and Assessment

We begin our process by consulting with the client to understand their business operations, IT infrastructure, and specific requirements. We comprehensively assess the client’s existing IT environment to identify areas that require attention, such as hardware, software, networking, and security.

Tailored IT Support Plan

Based on the assessment results, we develop a tailored IT support plan for the client. This plan includes a roadmap that outlines the steps required to achieve the client’s IT goals, including timelines and budget estimates. We also discuss the different options available to the client and recommend solutions that best fit their business needs and budget.

Implementation and Deployment

Once the IT support plan has been agreed upon, our team begins implementing and deploying it. We work with the client to ensure that all hardware and software are installed and configured correctly and that all systems are integrated and functioning properly. This process includes data migration, hardware upgrades, software installation, network configuration, and security implementation.

Monitoring and Maintenance

After the implementation and deployment are complete, we continue to monitor and maintain the client’s IT environment. This includes proactive monitoring of systems to detect and prevent potential issues before they arise. Our team also performs regular maintenance tasks like software updates, patch management, and hardware maintenance. This ensures that the client’s IT infrastructure is always up-to-date and running smoothly.

Help Desk and User Support

We provide remote help desk and user support to clients as part of our business IT support services. Our team of experienced technicians is available to assist with any technical issues that may arise. This includes software and hardware support, network troubleshooting, and user support. Our goal is to provide quick and efficient support, whether it’s over the phone or through remote access, to ensure that clients can continue their business operations with minimal downtime.

Security and Compliance

At Stride IT, we understand the importance of security and compliance for businesses. We implement various security measures to protect client data and systems from cyber threats. This includes network security, email security, and data encryption. We also ensure that our clients remain compliant with relevant regulations and industry standards.

Reporting and Analysis

As part of our business IT support services, we provide regular reporting and analysis to clients. This includes detailed reports on system performance, security, and compliance. We also provide recommendations on how to optimize the IT environment and improve business operations.

In addition to these core services, we offer a range of additional services that clients can take advantage of. These include cloud services, phone system solutions, and software and hardware procurement.

Our business IT support services are designed to provide clients with a complete IT solution that is tailored to their specific needs. We pride ourselves on our customer-centric approach, and our goal is to ensure that our clients receive the best possible IT support services. With our extensive experience and expertise in IT, we are confident that we can help businesses achieve their IT goals and maximise their IT investments.